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Product Return Policies (For purchases outside Turkey)
In www.kayra.com.tr there is no service of exchange or return for the purchases outside Turkey. We suggest you to check our size cart to choose best size for you, before completing your order. 

Your order could be rarely held in Customs area. In this case, customs officers will contact you and inform you about the procedure of getting your products. Customs fees change depending on the size of your order and your country. Kayra.com.tr has no responsibility for products in customs. In this case all processes have to be completed by the customer. All expenses and fees that may occur at the customs are covered by the receiver.

Return Policies (Purchases from Turkey)

The legal return period is 14 days from the delivery date. The products should be returned together with all of the accessories, the packages, and the original invoice. It is not allowed to return any product without the invoice.

When you receive your order, please be sure that the package is not damaged on shipment. If you see any problem with the package, please have a damage report from the delivery company. When you open the package, if the products are damaged or defective, you can easily return your products free of charge. 

When you decide to return a product, please be sure about conditions below; 
• Package of the products must not be damaged and the content of the package must be full with no pieces missing.
• Products must not be used and damaged.
• Products must be complete with the original package, including all accessories.
• You need to fulfill the return document on the back of your invoice and sign it.
• Send your products with your invoice to the address written behind your invoice.

Warranty terms and conditions
All products are under warranty unless otherwise specified by manufacturer. The products sold at the website www.kayra.com.tr are under the warranty of Sarah Konfeksiyon LTD CO. Any product subject to any complaint should be returned by our customers in accordance with the return-change procedure. The returned products will be reviewed by our firm and the required feedback will be sent to the customer as per the cited procedure and within the legal allowable period.

The products sold through the website www.kayra.com.tr are genuine products. No imitation, replicated products, copy, second quality and/ or defective goods are sold through it.